Refund policy
Last updated: April 14, 2026
At RK GADGETS STORE, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to assist you.
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1. Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
To initiate a return, please contact us at:
📧 rkgadgetonline@gmail.com
📞 +8801850687917
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2. Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- It may take 7–10 business days to reflect in your account
Shipping costs are non-refundable, except in cases where the item is defective, damaged, or incorrect.
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3. Exchanges
We only replace items if they are defective or damaged.
To request an exchange, please contact us with clear photo or video proof of the issue.
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4. Order Cancellation
Orders can only be canceled within 12 hours of placing the order. After this time, the order may already be processed and cannot be canceled.
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5. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable/digital products
- Items damaged due to misuse or negligence
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6. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
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7. Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account again
- Then contact your payment provider, as processing times may vary
- If you still have not received your refund, please contact us
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8. Return Address
Please contact us before returning any item to receive the correct return address and instructions.
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9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
📧 Email: rkgadgetonline@gmail.com
📞 Phone: +8801850687917
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